Position description
Wine&Politics is looking for a Customer Support Representative to join its team.
Customer Support Representative | Remote (United States) | Full-time
We are seeking an organized, motivated professional to guide customers through solutions while documenting relevant information. The role emphasizes responsive customer assistance, clear communication, and accurate case follow-through. You will collaborate remotely, document your work, and raise questions when information is unclear.
Key Responsibilities
- Respond to customer requests through approved messaging, email, or phone channels.
- Provide accurate guidance using documented processes and available resources.
- Escalate issues requiring specialist review to the appropriate team.
- Verify account details using approved privacy and security procedures.
- Use a professional, courteous tone in written and verbal communications.
- Document key details so colleagues can continue a case if needed.
- Maintain organized notes while handling several active requests.
Qualifications
- Ability to stay professional during difficult conversations.
- Clear written and spoken English communication skills.
- Comfort learning standard support systems and knowledge bases.
- Previous customer service experience is helpful but not required.
- Ability to document issues accurately and concisely.
We welcome candidates with relevant coursework, project work, or early professional experience.
Work arrangement: Remote within the United States. Employment type: Full-time. Experience level: Associate.
A Full Careers facilitates applications for this listing. Wine&Politics is the named hiring employer. Applying does not guarantee an interview or offer.