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US Remote Opportunity

Customer Support Specialist

Hiring employer: TomaRadical - Paintball / Canoagem / MultiActividades

$46,000–$49,000 / year
United StatesRemoteFull Time

Position description

TomaRadical - Paintball / Canoagem / MultiActividades is seeking applications for a Customer Support Specialist position. The role provides patient, accurate help to customers using email, chat, and approved service tools.

Customer Support Specialist | Remote within the United States | Full-time | Associate-level

You will organize a queue of customer issues and follow up when further information is required.

Core Duties

  • Explain service procedures and common product features in straightforward language.
  • Identify requests requiring specialist assistance and escalate them appropriately.
  • Close resolved cases with a concise record of the action taken.
  • Organize open cases by urgency within established support procedures.
  • Respond to incoming customer questions using email, chat, or other approved support channels.
  • Log customer concerns and update support tickets with accurate notes.
  • Check existing knowledge articles for accurate, up-to-date answers.

Required Skills

  • Reliable internet access and readiness for remote collaboration.
  • Comfort navigating web-based support tools and account systems.
  • Accurate note taking and organization of open requests.
  • Previous customer-facing work is helpful but not required.
  • Ability to investigate routine issues systematically.

Annual base salary: $46,000–$49,000 USD.

Applicants must be authorized to work in the United States and able to perform the role remotely from an approved U.S. location.

A Full Careers facilitates applications for this listing. TomaRadical - Paintball / Canoagem / MultiActividades is the named hiring employer. Applying does not guarantee an interview or offer.