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US Remote Opportunity

Customer Support Specialist

Hiring employer: Tingo Afrika

$55,500–$57,500 / year
United StatesRemoteFull Time

Position description

Tingo Afrika is hiring a Customer Support Specialist to support its remote team. The position supports a responsive customer experience by tracking questions from intake through resolution.

Customer Support Specialist | Remote within the United States | Full-time | Associate-level

You will use available reference material to provide consistent answers and escalate matters outside established guidance.

Responsibilities

  • Troubleshoot routine issues using documented steps and available resources.
  • Check existing knowledge articles for accurate, up-to-date answers.
  • Handle difficult conversations calmly and respectfully.
  • Use customer relationship tools to maintain accurate interaction histories.
  • Explain service procedures and common product features in straightforward language.
  • Identify requests requiring specialist assistance and escalate them appropriately.
  • Close resolved cases with a concise record of the action taken.

Qualifications

  • Accurate note taking and organization of open requests.
  • Previous customer-facing work is helpful but not required.
  • Ability to investigate routine issues systematically.
  • Willingness to learn product information and support procedures.
  • Clear written communication and courteous customer interaction.

Annual base salary: $55,500–$57,500 USD.

Applicants must be authorized to work in the United States and able to perform the role remotely from an approved U.S. location.

A Full Careers facilitates applications for this listing. Tingo Afrika is the named hiring employer. Applying does not guarantee an interview or offer.