Position description
At The Carbon Tree, we are seeking a Customer Support Specialist. This position helps customers understand processes, troubleshoot common issues, and identify useful next steps.
Customer Support Specialist | Remote within the United States | Full-time | Associate-level
The work emphasizes clear case notes, courteous communication, and practical solutions to routine problems.
What You Will Do
- Log customer concerns and update support tickets with accurate notes.
- Follow up with customers on cases awaiting additional information.
- Coordinate with colleagues to clarify product or account details.
- Flag repeated problems that may require improvements to help material.
- Confirm relevant account or order details before discussing sensitive information.
- Troubleshoot routine issues using documented steps and available resources.
- Provide clear status updates when resolution takes additional time.
What You Bring
- Comfort navigating web-based support tools and account systems.
- Accurate note taking and organization of open requests.
- Previous customer-facing work is helpful but not required.
- Ability to investigate routine issues systematically.
- Willingness to learn product information and support procedures.
Annual base salary: $49,250–$52,250 USD.
Applicants must be authorized to work in the United States and able to perform the role remotely from an approved U.S. location.
A Full Careers facilitates applications for this listing. The Carbon Tree is the named hiring employer. Applying does not guarantee an interview or offer.