Position description
We are hiring for the Customer Support Specialist position at ST&R Portfolio Management. This work provides patient, accurate help to customers using email, chat, and approved service tools.
Customer Support Specialist | Remote within the United States | Full-time | Associate-level
You will document recurring concerns so the team can improve help material and response processes.
Day-to-Day Responsibilities
- Identify requests requiring specialist assistance and escalate them appropriately.
- Provide clear status updates when resolution takes additional time.
- Organize open cases by urgency within established support procedures.
- Protect personal and account information throughout each conversation.
- Log customer concerns and update support tickets with accurate notes.
- Follow up with customers on cases awaiting additional information.
- Coordinate with colleagues to clarify product or account details.
Qualifications and Skills
- Previous customer-facing work is helpful but not required.
- Ability to investigate routine issues systematically.
- Willingness to learn product information and support procedures.
- Clear written communication and courteous customer interaction.
- Patience and good judgment in challenging service conversations.
Annual base salary: $51,250–$53,750 USD.
Applicants must be authorized to work in the United States and able to perform the role remotely from an approved U.S. location.
A Full Careers facilitates applications for this listing. ST&R Portfolio Management is the named hiring employer. Applying does not guarantee an interview or offer.