Position description
At Slo Breathworks, we are seeking a Customer Support Specialist. This position supports a responsive customer experience by tracking questions from intake through resolution.
Customer Support Specialist | Remote within the United States | Full-time | Associate-level
The work emphasizes clear case notes, courteous communication, and practical solutions to routine problems.
What You Will Do
- Check existing knowledge articles for accurate, up-to-date answers.
- Coordinate with colleagues to clarify product or account details.
- Use customer relationship tools to maintain accurate interaction histories.
- Confirm relevant account or order details before discussing sensitive information.
- Identify requests requiring specialist assistance and escalate them appropriately.
- Provide clear status updates when resolution takes additional time.
- Organize open cases by urgency within established support procedures.
What You Bring
- Willingness to learn product information and support procedures.
- Clear written communication and courteous customer interaction.
- Patience and good judgment in challenging service conversations.
- Reliable internet access and readiness for remote collaboration.
- Comfort navigating web-based support tools and account systems.
Annual base salary: $48,750–$50,750 USD.
Applicants must be authorized to work in the United States and able to perform the role remotely from an approved U.S. location.
A Full Careers facilitates applications for this listing. Slo Breathworks is the named hiring employer. Applying does not guarantee an interview or offer.