Position description
Shoreline Destinations is looking for a Customer Support Representative to join its team.
Customer Support Representative | Remote (United States) | Full-time
We are seeking an organized, motivated professional to handle customer requests professionally and escalate complex issues. The role emphasizes responsive customer assistance, clear communication, and accurate case follow-through. The team values reliable follow-through, understandable notes, and careful attention to detail.
Key Responsibilities
- Verify account details using approved privacy and security procedures.
- Use a professional, courteous tone in written and verbal communications.
- Document key details so colleagues can continue a case if needed.
- Maintain organized notes while handling several active requests.
- Meet agreed service and quality standards without sacrificing accuracy.
- Listen to customer questions and clarify the information needed to assist.
- Record customer interactions and follow-up actions in the support system.
Qualifications
- Ability to stay professional during difficult conversations.
- Clear written and spoken English communication skills.
- Comfort learning standard support systems and knowledge bases.
- Previous customer service experience is helpful but not required.
- Ability to document issues accurately and concisely.
Candidates who are eager to learn and comfortable with structured feedback are encouraged to apply.
Work arrangement: Remote within the United States. Employment type: Full-time. Experience level: Associate.
A Full Careers facilitates applications for this listing. Shoreline Destinations is the named hiring employer. Applying does not guarantee an interview or offer.