Position description
We are hiring for the Customer Support Specialist position at S.Baksi & Co.. This work resolves everyday customer inquiries while maintaining clear records of each interaction.
Customer Support Specialist | Remote within the United States | Full-time | Associate-level
You will document recurring concerns so the team can improve help material and response processes.
Day-to-Day Responsibilities
- Confirm relevant account or order details before discussing sensitive information.
- Troubleshoot routine issues using documented steps and available resources.
- Provide clear status updates when resolution takes additional time.
- Handle difficult conversations calmly and respectfully.
- Protect personal and account information throughout each conversation.
- Explain service procedures and common product features in straightforward language.
- Follow up with customers on cases awaiting additional information.
Qualifications and Skills
- Patience and good judgment in challenging service conversations.
- Reliable internet access and readiness for remote collaboration.
- Comfort navigating web-based support tools and account systems.
- Accurate note taking and organization of open requests.
- Previous customer-facing work is helpful but not required.
Annual base salary: $48,750–$51,250 USD.
Applicants must be authorized to work in the United States and able to perform the role remotely from an approved U.S. location.
A Full Careers facilitates applications for this listing. S.Baksi & Co. is the named hiring employer. Applying does not guarantee an interview or offer.