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US Remote Opportunity

Customer Support Specialist

Hiring employer: Rudhco Infra & Tech (OPC) Private Limited

$51,500–$54,500 / year
United StatesRemoteFull Time

Position description

Rudhco Infra & Tech (OPC) Private Limited is hiring a Customer Support Specialist to support its remote team. The position provides patient, accurate help to customers using email, chat, and approved service tools.

Customer Support Specialist | Remote within the United States | Full-time | Associate-level

You will use available reference material to provide consistent answers and escalate matters outside established guidance.

Responsibilities

  • Organize open cases by urgency within established support procedures.
  • Protect personal and account information throughout each conversation.
  • Log customer concerns and update support tickets with accurate notes.
  • Follow up with customers on cases awaiting additional information.
  • Coordinate with colleagues to clarify product or account details.
  • Flag repeated problems that may require improvements to help material.
  • Confirm relevant account or order details before discussing sensitive information.

Qualifications

  • Accurate note taking and organization of open requests.
  • Previous customer-facing work is helpful but not required.
  • Ability to investigate routine issues systematically.
  • Willingness to learn product information and support procedures.
  • Clear written communication and courteous customer interaction.

Annual base salary: $51,500–$54,500 USD.

Applicants must be authorized to work in the United States and able to perform the role remotely from an approved U.S. location.

A Full Careers facilitates applications for this listing. Rudhco Infra & Tech (OPC) Private Limited is the named hiring employer. Applying does not guarantee an interview or offer.