Position description
Priority Solutions Group is seeking applications for a Customer Support Specialist position. The role provides patient, accurate help to customers using email, chat, and approved service tools.
Customer Support Specialist | Remote within the United States | Full-time | Associate-level
You will organize a queue of customer issues and follow up when further information is required.
Core Duties
- Explain service procedures and common product features in straightforward language.
- Identify requests requiring specialist assistance and escalate them appropriately.
- Close resolved cases with a concise record of the action taken.
- Organize open cases by urgency within established support procedures.
- Respond to incoming customer questions using email, chat, or other approved support channels.
- Log customer concerns and update support tickets with accurate notes.
- Check existing knowledge articles for accurate, up-to-date answers.
Required Skills
- Reliable internet access and readiness for remote collaboration.
- Comfort navigating web-based support tools and account systems.
- Accurate note taking and organization of open requests.
- Previous customer-facing work is helpful but not required.
- Ability to investigate routine issues systematically.
Annual base salary: $48,000–$50,000 USD.
Applicants must be authorized to work in the United States and able to perform the role remotely from an approved U.S. location.
A Full Careers facilitates applications for this listing. Priority Solutions Group is the named hiring employer. Applying does not guarantee an interview or offer.