Position description
Nimble Architects is hiring a Customer Support Specialist to support its remote team. The position handles incoming support requests and keeps customers informed as their issues progress.
Customer Support Specialist | Remote within the United States | Full-time | Associate-level
You will use available reference material to provide consistent answers and escalate matters outside established guidance.
Responsibilities
- Organize open cases by urgency within established support procedures.
- Protect personal and account information throughout each conversation.
- Log customer concerns and update support tickets with accurate notes.
- Follow up with customers on cases awaiting additional information.
- Coordinate with colleagues to clarify product or account details.
- Flag repeated problems that may require improvements to help material.
- Confirm relevant account or order details before discussing sensitive information.
Qualifications
- Accurate note taking and organization of open requests.
- Previous customer-facing work is helpful but not required.
- Ability to investigate routine issues systematically.
- Willingness to learn product information and support procedures.
- Clear written communication and courteous customer interaction.
Annual base salary: $48,250–$51,250 USD.
Applicants must be authorized to work in the United States and able to perform the role remotely from an approved U.S. location.
A Full Careers facilitates applications for this listing. Nimble Architects is the named hiring employer. Applying does not guarantee an interview or offer.