Position description
We are hiring for the Customer Support Specialist position at MarketEra. This work helps customers understand processes, troubleshoot common issues, and identify useful next steps.
Customer Support Specialist | Remote within the United States | Full-time | Associate-level
You will document recurring concerns so the team can improve help material and response processes.
Day-to-Day Responsibilities
- Close resolved cases with a concise record of the action taken.
- Organize open cases by urgency within established support procedures.
- Respond to incoming customer questions using email, chat, or other approved support channels.
- Log customer concerns and update support tickets with accurate notes.
- Check existing knowledge articles for accurate, up-to-date answers.
- Coordinate with colleagues to clarify product or account details.
- Use customer relationship tools to maintain accurate interaction histories.
Qualifications and Skills
- Patience and good judgment in challenging service conversations.
- Reliable internet access and readiness for remote collaboration.
- Comfort navigating web-based support tools and account systems.
- Accurate note taking and organization of open requests.
- Previous customer-facing work is helpful but not required.
Annual base salary: $48,250–$50,750 USD.
Applicants must be authorized to work in the United States and able to perform the role remotely from an approved U.S. location.
A Full Careers facilitates applications for this listing. MarketEra is the named hiring employer. Applying does not guarantee an interview or offer.