Position description
LA CHIAVE D’ORO is hiring a Customer Support Specialist to support its remote team. The position supports a responsive customer experience by tracking questions from intake through resolution.
Customer Support Specialist | Remote within the United States | Full-time | Associate-level
You will use available reference material to provide consistent answers and escalate matters outside established guidance.
Responsibilities
- Troubleshoot routine issues using documented steps and available resources.
- Check existing knowledge articles for accurate, up-to-date answers.
- Handle difficult conversations calmly and respectfully.
- Use customer relationship tools to maintain accurate interaction histories.
- Explain service procedures and common product features in straightforward language.
- Identify requests requiring specialist assistance and escalate them appropriately.
- Close resolved cases with a concise record of the action taken.
Qualifications
- Accurate note taking and organization of open requests.
- Previous customer-facing work is helpful but not required.
- Ability to investigate routine issues systematically.
- Willingness to learn product information and support procedures.
- Clear written communication and courteous customer interaction.
Annual base salary: $54,500–$57,000 USD.
Applicants must be authorized to work in the United States and able to perform the role remotely from an approved U.S. location.
A Full Careers facilitates applications for this listing. LA CHIAVE D’ORO is the named hiring employer. Applying does not guarantee an interview or offer.