Position description
At Kleinmetaal Coating, we are seeking a Customer Support Specialist. This position provides patient, accurate help to customers using email, chat, and approved service tools.
Customer Support Specialist | Remote within the United States | Full-time | Associate-level
The work emphasizes clear case notes, courteous communication, and practical solutions to routine problems.
What You Will Do
- Protect personal and account information throughout each conversation.
- Explain service procedures and common product features in straightforward language.
- Follow up with customers on cases awaiting additional information.
- Close resolved cases with a concise record of the action taken.
- Flag repeated problems that may require improvements to help material.
- Respond to incoming customer questions using email, chat, or other approved support channels.
- Troubleshoot routine issues using documented steps and available resources.
What You Bring
- Willingness to learn product information and support procedures.
- Clear written communication and courteous customer interaction.
- Patience and good judgment in challenging service conversations.
- Reliable internet access and readiness for remote collaboration.
- Comfort navigating web-based support tools and account systems.
Annual base salary: $47,750–$50,750 USD.
Applicants must be authorized to work in the United States and able to perform the role remotely from an approved U.S. location.
A Full Careers facilitates applications for this listing. Kleinmetaal Coating is the named hiring employer. Applying does not guarantee an interview or offer.