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US Remote Opportunity

Customer Support Specialist

Hiring employer: JCPE Primary Limited

$47,250–$49,750 / year
United StatesRemoteFull Time

Position description

We are hiring for the Customer Support Specialist position at JCPE Primary Limited. This work handles incoming support requests and keeps customers informed as their issues progress.

Customer Support Specialist | Remote within the United States | Full-time | Associate-level

You will document recurring concerns so the team can improve help material and response processes.

Day-to-Day Responsibilities

  • Identify requests requiring specialist assistance and escalate them appropriately.
  • Provide clear status updates when resolution takes additional time.
  • Organize open cases by urgency within established support procedures.
  • Protect personal and account information throughout each conversation.
  • Log customer concerns and update support tickets with accurate notes.
  • Follow up with customers on cases awaiting additional information.
  • Coordinate with colleagues to clarify product or account details.

Qualifications and Skills

  • Previous customer-facing work is helpful but not required.
  • Ability to investigate routine issues systematically.
  • Willingness to learn product information and support procedures.
  • Clear written communication and courteous customer interaction.
  • Patience and good judgment in challenging service conversations.

Annual base salary: $47,250–$49,750 USD.

Applicants must be authorized to work in the United States and able to perform the role remotely from an approved U.S. location.

A Full Careers facilitates applications for this listing. JCPE Primary Limited is the named hiring employer. Applying does not guarantee an interview or offer.