Position description
Immaculate Conceptions is hiring a Customer Support Specialist to support its remote team. The position resolves everyday customer inquiries while maintaining clear records of each interaction.
Customer Support Specialist | Remote within the United States | Full-time | Associate-level
You will use available reference material to provide consistent answers and escalate matters outside established guidance.
Responsibilities
- Provide clear status updates when resolution takes additional time.
- Handle difficult conversations calmly and respectfully.
- Protect personal and account information throughout each conversation.
- Explain service procedures and common product features in straightforward language.
- Follow up with customers on cases awaiting additional information.
- Close resolved cases with a concise record of the action taken.
- Flag repeated problems that may require improvements to help material.
Qualifications
- Clear written communication and courteous customer interaction.
- Patience and good judgment in challenging service conversations.
- Reliable internet access and readiness for remote collaboration.
- Comfort navigating web-based support tools and account systems.
- Accurate note taking and organization of open requests.
Annual base salary: $54,000–$57,000 USD.
Applicants must be authorized to work in the United States and able to perform the role remotely from an approved U.S. location.
A Full Careers facilitates applications for this listing. Immaculate Conceptions is the named hiring employer. Applying does not guarantee an interview or offer.