Position description
Fastlytics is hiring a Customer Support Specialist to support its remote team. The position assists customers with product questions, account requests, and routine service problems through remote channels.
Customer Support Specialist | Remote within the United States | Full-time | Associate-level
You will use available reference material to provide consistent answers and escalate matters outside established guidance.
Responsibilities
- Respond to incoming customer questions using email, chat, or other approved support channels.
- Log customer concerns and update support tickets with accurate notes.
- Check existing knowledge articles for accurate, up-to-date answers.
- Coordinate with colleagues to clarify product or account details.
- Use customer relationship tools to maintain accurate interaction histories.
- Confirm relevant account or order details before discussing sensitive information.
- Identify requests requiring specialist assistance and escalate them appropriately.
Qualifications
- Clear written communication and courteous customer interaction.
- Patience and good judgment in challenging service conversations.
- Reliable internet access and readiness for remote collaboration.
- Comfort navigating web-based support tools and account systems.
- Accurate note taking and organization of open requests.
Annual base salary: $51,250–$53,750 USD.
Applicants must be authorized to work in the United States and able to perform the role remotely from an approved U.S. location.
A Full Careers facilitates applications for this listing. Fastlytics is the named hiring employer. Applying does not guarantee an interview or offer.