Position description
Elemental Kids is seeking applications for a Customer Support Specialist position. The role supports a responsive customer experience by tracking questions from intake through resolution.
Customer Support Specialist | Remote within the United States | Full-time | Associate-level
You will organize a queue of customer issues and follow up when further information is required.
Core Duties
- Coordinate with colleagues to clarify product or account details.
- Flag repeated problems that may require improvements to help material.
- Confirm relevant account or order details before discussing sensitive information.
- Troubleshoot routine issues using documented steps and available resources.
- Provide clear status updates when resolution takes additional time.
- Handle difficult conversations calmly and respectfully.
- Protect personal and account information throughout each conversation.
Required Skills
- Reliable internet access and readiness for remote collaboration.
- Comfort navigating web-based support tools and account systems.
- Accurate note taking and organization of open requests.
- Previous customer-facing work is helpful but not required.
- Ability to investigate routine issues systematically.
Annual base salary: $51,750–$54,750 USD.
Applicants must be authorized to work in the United States and able to perform the role remotely from an approved U.S. location.
A Full Careers facilitates applications for this listing. Elemental Kids is the named hiring employer. Applying does not guarantee an interview or offer.