Position description
Buena Pepa is seeking applications for a Billing Specialist position. The role helps ensure customers receive correct invoices and that billing discrepancies are investigated promptly.
Billing Specialist | Remote within the United States | Full-time | Associate-level
You will prepare clear account notes and help make the invoice process understandable for customers.
Core Duties
- Use billing software to retrieve account histories and verify posted transactions.
- Check invoice line items against service records or purchase documentation.
- Answer customer invoice questions through the designated support channels.
- Flag overdue balances for the appropriate follow-up process.
- Assist with month-end billing record reviews and reconciliations.
- Communicate unresolved invoice items and documented next steps clearly.
- Investigate duplicate charges, missing credits, and routine account discrepancies.
Required Skills
- Clear customer communication regarding routine billing issues.
- Good organization when managing multiple customer accounts.
- Comfort working with invoice figures, account records, and spreadsheets.
- Understanding of basic invoicing and payment terminology.
- Responsible treatment of confidential account information.
Annual base salary: $57,750–$60,250 USD.
Applicants must be authorized to work in the United States and able to perform the role remotely from an approved U.S. location.
A Full Careers facilitates applications for this listing. Buena Pepa is the named hiring employer. Applying does not guarantee an interview or offer.