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US Remote Opportunity

Customer Support Specialist

Hiring employer: Aegis Cybersecurity Advisory

$47,000–$50,000 / year
United StatesRemoteFull Time

Position description

Aegis Cybersecurity Advisory is seeking applications for a Customer Support Specialist position. The role assists customers with product questions, account requests, and routine service problems through remote channels.

Customer Support Specialist | Remote within the United States | Full-time | Associate-level

You will organize a queue of customer issues and follow up when further information is required.

Core Duties

  • Follow up with customers on cases awaiting additional information.
  • Close resolved cases with a concise record of the action taken.
  • Flag repeated problems that may require improvements to help material.
  • Respond to incoming customer questions using email, chat, or other approved support channels.
  • Troubleshoot routine issues using documented steps and available resources.
  • Check existing knowledge articles for accurate, up-to-date answers.
  • Handle difficult conversations calmly and respectfully.

Required Skills

  • Ability to investigate routine issues systematically.
  • Willingness to learn product information and support procedures.
  • Clear written communication and courteous customer interaction.
  • Patience and good judgment in challenging service conversations.
  • Reliable internet access and readiness for remote collaboration.

Annual base salary: $47,000–$50,000 USD.

Applicants must be authorized to work in the United States and able to perform the role remotely from an approved U.S. location.

A Full Careers facilitates applications for this listing. Aegis Cybersecurity Advisory is the named hiring employer. Applying does not guarantee an interview or offer.