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US Remote Opportunity

Customer Support Specialist

Hiring employer: Admission Nexus

$50,500–$53,000 / year
United StatesRemoteFull Time

Position description

We are hiring for the Customer Support Specialist position at Admission Nexus. This work supports a responsive customer experience by tracking questions from intake through resolution.

Customer Support Specialist | Remote within the United States | Full-time | Associate-level

You will document recurring concerns so the team can improve help material and response processes.

Day-to-Day Responsibilities

  • Flag repeated problems that may require improvements to help material.
  • Respond to incoming customer questions using email, chat, or other approved support channels.
  • Troubleshoot routine issues using documented steps and available resources.
  • Check existing knowledge articles for accurate, up-to-date answers.
  • Handle difficult conversations calmly and respectfully.
  • Use customer relationship tools to maintain accurate interaction histories.
  • Explain service procedures and common product features in straightforward language.

Qualifications and Skills

  • Previous customer-facing work is helpful but not required.
  • Ability to investigate routine issues systematically.
  • Willingness to learn product information and support procedures.
  • Clear written communication and courteous customer interaction.
  • Patience and good judgment in challenging service conversations.

Annual base salary: $50,500–$53,000 USD.

Applicants must be authorized to work in the United States and able to perform the role remotely from an approved U.S. location.

A Full Careers facilitates applications for this listing. Admission Nexus is the named hiring employer. Applying does not guarantee an interview or offer.